This evening, 10 minutes before the end of my shift, I got a customer call for an issue that usually takes 10 to 15 minutes to fill out the form and forward it to the appropriate parties. My part of the conversation went something like "Ah... Yes... but.... Excuse... Sir... May I... Ok... Ok. But... May I... Sir!. If you'll let me ask these questions and you answer them succinctly we could be done by now!.. Sir.. Yes. But.. Sir!
45 minutes later I talked him into hanging up!
June 2017 is my 60th birthday. Where did the time go?
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